Business Policy

Effective Date: 01-02-2025

1. Introduction

Welcome to AKM Seafoods, your trusted source for fresh and cooked seafood delivered straight to your doorstep. Our commitment is to provide premium quality seafood with fast delivery (0 to 1 day) while ensuring a seamless shopping experience. This policy outlines our terms and conditions regarding orders, deliveries, refunds, and other essential aspects of our service.

2. Ordering Process

• Customers can place orders through our official website www.akmseafoods.com.
• Orders must be confirmed before the cutoff time for same-day or next-day delivery.
• We reserve the right to cancel or modify orders due to stock availability, pricing errors, or unforeseen circumstances.

3. Delivery Policy

• Delivery Time: We offer same-day or next-day delivery depending on the location and order time.
• Delivery Locations: We currently serve Salem and Erode.
• Delivery Charges: Charges may apply based on order value and location. Free delivery may be available for orders above a certain amount.
• Customer Responsibility: The recipient must be available at the delivery address. If not, the order may be rescheduled, and additional charges may apply.

4. Product Quality & Freshness

• All our seafood products undergo strict quality checks to ensure freshness.
• Items are packed with food-grade packaging to maintain hygiene and temperature control.
• If you receive a damaged or spoiled product, please contact us immediately.

5. Return & Refund Policy

• Perishable Goods: Due to the nature of seafood, we do not accept returns once delivered.
• Quality Issues: If there is an issue with the product (damaged/spoiled), notify us within 2 hours of delivery with photographic evidence.
• Refund Processing: Approved refunds will be processed within 5-7 business days to the original payment method.

6. Cancellation Policy

• Before Dispatch: Orders can be canceled within 30 minutes of placement without any charge.
• After Dispatch: Cancellations are not allowed once the order is out for delivery.

7. Payment Methods

• We accept online payments via Credit/Debit Cards, UPI, Net Banking, and Wallets.
• Cash on Delivery (COD) may be available for select locations.

8. Customer Support

• For any concerns, reach out to our support team at 91590 99991
• Our customer service is available 7am to 6pm.

9. Privacy & Security

• We ensure secure transactions and protect customer data in compliance with data protection regulations.
• Customer information will not be shared with third parties without consent.

10. Changes to Policy

AKM Seafoods reserves the right to modify this policy at any time. Changes will be updated on our website, and continued use of our services implies acceptance of the revised policy.